wholesale faq

How much is an opening order?

Our minimum opening order is $500 with no minimum for a reorder.

Do you set up terms?

We are credit card only. We except Visa, MasterCard and American Express. If you are a retailer with more than 10 stores, please contact us to discuss terms.  

Where are your products made?

We are happy to let you know that the majority of our products are made by hand in our Alpharetta GA studio, here in the USA.

Where do you ship from?

We ship from Alpharetta GA. USA

How long does it take to get my order?

About 1-2 weeks during regular season and up to 4-6 weeks during market season.

Do you drop ship?

Yes, we will be happy to drop ship for a $5.00 fee.

I see a charge on my statement but the item hasn’t shipped yet?

Because we custom make our products to order, we charge when the product goes into production. Items will ship within 10 business days of charging.

Can I return my merchandise?

Because we custom make our product we are unable to take returns. Orders must be cancelled within 24 hours of placing your order.

What if my merchandise comes in damaged?

If you receive a shipment that is damaged, please give us a call within 3 days of receiving shipment and we will be happy to access the situation and replace the merchandise if necessary.

Where do you get your images?

All Sweet Gumball images are the artwork of Sweet Gumball, Inc and are not to be reproduced by anyone other than Sweet Gumball, Inc. We do not license out our images or artwork.

What if I didn’t find the answer to my question here?

We are happy to help you with any other questions you might have. Please email us at info@sweetgumball.com or call us at 1-800-286-7062.